Defects & Shipping Damages
Damages must be reported within 7 days of receipt of goods, including shipments sent to a receiver or those with a future installation date, or the claim will be denied. FlowDecor will not be held responsible for damages if the product is moved to a secondary location or received outside of the continental U.S. and Canada.
Obvious damage to boxes must be noted on the carrier’s Bill Of Lading during delivery. Claims made for shipping damages not noted with the carrier during delivery will be denied.
Goods received by the customer with a manufacturing defect or damaged during shipping will be replaced or refunded at FlowDecor’s discretion. FlowDecor will ask the customer to either field destroy the damaged product or return it to FlowDecor. In the latter case, a Return Authorization Number will be issued and FlowDecor will provide either call tags or return labels. The product must be shipped back to FlowDecor within 15 days of a Return Authorization Number being issued. Items returned without our prior authorization will be refused.
Buyer’s Remorse Return
The customer may elect to return the product for any other reason besides defects and shipping damages. The customer must request a Return Authorization within 15 days of receipt of goods. Items returned without our prior authorization will be refused.
The product must be received back at FlowDecor within 15 days of a Return Authorization Number being issued. The customer is responsible for arranging for and paying for return freight, and insuring the value of the shipment is recommended. If the product is damaged by the carrier during transportation back to FlowDecor, a refund will not be issued, and it will be the responsibility of the customer to file a claim with the carrier instead.
When FlowDecor receives the returned product in its unused, original condition with all original packaging, we will refund the original cost of the product less a 25% restocking fee. Original freight charges will not be refunded.
IMPORTANT: “original packaging” means ALL original inner packaging including molded styrofoam, cardboard inserts, bubble wrap, plastic bags, the plastic sheath for the electrical plug, inner cartons, etc.
IMPORTANT: there must be absolutely no writing in marker or otherwise on the carton, otherwise it renders the returned product useless and unsaleable, and the credit/refund will be denied.