• The customer may elect to return the product for any other reason besides defects and shipping damages. The customer must request a Return Authorization within 15 days of receipt of goods. Items returned without our prior authorization will be refused.
  • The product must be received back at FlowDecor within 15 days of a Return Authorization Number being issued. The customer is responsible for arranging for and paying for return freight, and insuring the value of the shipment is recommended. If the product is damaged by the carrier during transportation back to FlowDecor, a refund will not be issued, and it will be the responsibility of the customer to file a claim with the carrier instead.
  • When FlowDecor receives the returned product in its unused, original condition with all original packaging, we will refund the original cost of the product less a 25% restocking fee. Original freight charges will not be refunded.
  • IMPORTANT:  “original packaging” means ALL original inner packaging including molded styrofoam, cardboard inserts, bubble wrap, plastic bags, the plastic sheath for the electrical plug, inner cartons, etc.
  • IMPORTANT:  there must be absolutely no writing in marker or otherwise on the carton, otherwise it renders the returned product useless and unsaleable, and the credit/refund will be denied.


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